Privacy Policy

Depending on your role and use of our services, we may collect:

• Account and contact information, such as name, email address, phone number, and user role.
• Student information, such as date of birth, gender, guardian or contact details, coach assignment, and program enrollment.
• Lesson and activity information, including schedules, attendance, lesson notes, packages, camps, groups, and practice bookings.
• Transaction records, including payment status, amounts, fees, credits, wallet balances, and internal adjustments. The app does not process payment-card details.
• Device and technical information, such as device type, app version, login activity, and push-notification tokens.
• Communications and support requests you send to us.

• Provide and administer lessons, bookings, programs, accounts, and academy operations.
• Maintain student, attendance, package, payment, wallet, and audit records.
• Send service-related notifications about lessons, schedules, account activity, or operational updates.
• Respond to questions, provide support, improve our services, prevent misuse, and protect users and XYGA.
• Meet legal, accounting, safety, and regulatory obligations.

We share information only as needed with authorized XYGA staff and coaches, service providers that host or support our systems, professional advisers, or authorities when required by law. We do not sell personal information. Access within the app is limited according to each user’s role.

XYGA provides services to junior students. Their information should be supplied or authorized by a parent, legal guardian, or other person permitted to act for them. If you believe information about a minor was provided without appropriate authorization, please contact us.

We use reasonable administrative, technical, and organizational safeguards. Information may be processed by service providers in Canada, the United States, or other jurisdictions and may be subject to local laws. We retain information only as long as reasonably needed for the purposes described here, academy operations, dispute resolution, and legal or accounting requirements.

You may request access to, correction of, or deletion of your personal information, subject to legal and operational retention requirements. You may disable push notifications in your device settings. To make a privacy request, contact us using the details below. We may need to verify your identity or authority before completing a request.

We may update this policy to reflect changes to our services or legal obligations. The revised policy will be posted on this page with a new effective date.

For privacy questions or requests, contact XYGA using the information below.